DELIVERY QUESTIONS

What delivery options can I choose from?

We have two delivery options available at VPD. RM48 or RM24

Free delivery available over £30

How long will it take for me to receive my order?

Our premium delivery method - RM24 has a targeted delivery time for the next business day.

Our standard delivery method - RM48 has a targeted delivery time of 2-5 business days.

What are delivery costs?

Our standard delivery service costs £3.99. Orders over £45 automatically receive FREE delivery! We also offer a Premium delivery service with Royal Mail Tracked 24 which costs £4.99 which aims to be delivered the next business if ordering before 3pm Mon - Fri

How is shipping calculated for deliveries outside the UK?

You will receive a tracking number from Royal Mail once they have collected your parcel from our warehouse.

How soon will my order be dispatched?

Orders placed before 3pm Monday - Friday will be shipped the very same day. Orders placed after 3pm Monday - Friday or over a weekend will be handed to Royal Mail on the following business day.

Is your packaging discreet?

We use plain packaging with no logos on the envelope or box.

What happens if my order is damaged during delivery?

If your order has been damaged during shipping a claim can be made to Royal Mail. We need you to provide us with photos of the damaged goods, alongside your order number.


What should I do if I don't receive my order?

If your order has not been delivered and your Royal Mail tracking number says that it has, please contact us with the details of your order. Include your VPD order number and we will open an investigation with Royal Mail.

Existing Order Queries

Where is my order?

Once you have received your Royal Mail tracking number, you can track your order via the link below:

Royal Mail Track and Trace

My Tracking number isn’t working!

If your tracking number isn’t working, it could be that the tracking is not live yet. Your tracking will become live once Royal Mail have received your parcel, if you have placed your order before 3pm Monday – Friday, your tracking will become live that evening.

TRACKING & PACKAGING

Once my order has been dispatched can i change my delivery method?

Once your order has been shipped, and you have received your Royal Mail tracking number, you can change your delivery options through the Royal Mail track and trace app.

Will you let me know that you’ve received my order?

You will receive an order confirmation from VPD shortly after your payment has been processed. If you haven’t received this, please check your spam folder before getting in touch with our support team. 

Will you let me know that my order is on the way?

VPD won’t send you a notification that your order is on it’s way, however you can rest-assured that for orders placed before 3pm Monday - Friday, your order will be on it’s way to you that evening. You’ll be able to track your order once you receive your tracking number. For orders placed after 3pm Monday - Friday your parcel will be on it’s way to you by the next business day.

Will I receive tracking for my order?

Yes! We’ll send you a tracking number as soon as your order is picked, packed and handed to Royal Mail. If you order before 3pm Monday - Friday, you should receive your tracking number that evening. If you order after 3pm Monday - Friday, you will receive your tracking number the evening of the next business day.

What do I do if my tracking number isn’t working?

If your tracking number isn’t working, it could be that the tracking is not live yet. Your tracking will become live once Royal Mail have received your parcel, if you have placed your order before 3pm Monday – Friday, your tracking will become live that evening.

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