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Online Returns Policy
You have the right to cancel any purchase made online within 14 days of receiving your goods. You must return your item within 14 days of notifying us of your intention to return your item, and you will receive a refund within 14 days of our returns team receiving the goods back. Unfortunately, we do not cover the cost of shipping in these circumstances.
Please note that any items which have been opened and used may not be eligible for a full refund, a partial refund may be offered to you. The value of the refund is dependent on the condition of the device.
Consumable items such as liquids, coils, and some “disposable” clearomisers cannot be returned if opened due to hygiene reasons. For further information see the product guarantees and warranties.
All refunds will be made to the same payment method used to purchase the product. Any loyalty points accrued through the sale will be deducted.
If your product is faulty please note the below:
On the return of faulty devices, we reserve the right to inspect the product. This may take up to 24 hours although some troubleshooting and fault analysis can be as little as 30 minutes. If this is not possible, we may send the product away for further inspection and testing. Where we do so, we will confirm to you within 10 working days whether we agree that you are entitled to return the product.
To request a return, please click here to get in touch
On testing, the following will be taken into consideration:
All batteries are considered consumable items and have a limited lifespan dependent on usage.
Batteries have a lifespan of approximately 150-200 charge cycles or 3 months and they are heavily dependent on usage. Batteries will become less effective over time and eventually they will need to be replaced.
Should you require more information regarding care and maintenance of a battery or devices with a built-in battery please contact a member of team or consult the product instructions
Tanks/Clearomisers/Semi Disposable Tanks
Please keep in mind that some parts of the tanks regardless of make or capabilities are likely to wear out over time. Those parts will need to be replaced regularly to maintain good working order of the product.
Disposable / Consumable Products