The purchase of products from VPD Direct is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.

These terms and conditions do not affect your statutory rights as a consumer.


You must be 18 years or older and have a credit card/debit card to buy our products online.  We do not sell our products to minors and we reserve the right to cancel any sales transaction when it is thought that the product is being bought for or on behalf of a minor.

Refunds and Returns, Shipping

We offer a standard 14-days long distance refund as long as the item is in new condition and has not been opened.  Shipping is available within Europe. We also accept returns for faulty batteries up to 3 months. Cartomizers, atomizers and clearomizers have a standard 48 hour Dead on Arrival policy.

Our cut off time for next day delivery is 3pm Monday – Friday. Orders for next day delivery need to be made before these times to ensure they can dispatched same day. Orders made after these times will be dispatched the next working day e.g. orders made on Friday after 3pm will be dispatched on Monday.

Data Protection

We hereby state that we will not use or pass on any customer details without prior consent and will not share any information we collect with third parties unless explicitly stated at point of purchase.


Our descriptions and pictures on the website are a guide only.  We try to give as much accurate information and look of our product to be as truthful a depiction as possible but we cannot be held wholly responsible for any minor differences.


This Contract shall be construed and governed in all respects by Scottish Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in Scotland to which VPD Direct and the customer hereby submit.


VPD Direct, to the extent allowed by law, will not be held liable or responsible for any direct, indirect or consequential damage or loss arising out of products sold from the site or shop or other referred to items in these circumstances:

  1. for losses that were not foreseeable to both parties when the contract was made
  2. for losses that were not caused by any breach on the part of VPD Direct or their suppliers for business losses and/or losses to non-consumers.


All payments must be paid prior to dispatch unless a credit account has been set up and authorised by VPD Direct in which case payment should be made within 14 days from the date of invoicing. VPD Direct has the right to withhold products and suspend further deliveries until the payment/s have been resolved and paid. We accept all major credit and debit cards.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


All prices are in pounds sterling and include VAT. These prices can be changed and VPD Direct reserves the right to amend prices, without prior notice, at any time.  The amendments will only be made prior to an order or contact.  Any tax or duty that needs paid will be charged at the current rate at the time of dispatch.  All delivery charges and credit card changes are additional.


The Buyer should inspect all products immediately upon receiving them.  If there is any problem/damage or the product does not comply with any aspect of the contract, the Buyer needs to notify the Seller within 48 hours of delivery in writing. Failure to do so deems the Buyer to have accepted the product.


All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

Time of Order

Orders received by us before 3pm (GMT) during working days will normally be dispatched on the same day. Working days are Mondays to Fridays except public holidays.

Electrical Items Recycling

VPD Direct adheres to the Waste Electrical or Electronic Equipment (WEEE) Directive.


Marketing emails are sent on an opt-in basis, where you can unsubscribe at any time. You can opt-in to marketing materials at various points on the website.

Copyright CCHG Ltd trading as VPD Direct

VPD Direct (CCHG Ltd) is a company registered in Scotland. Registered number: SC415497. Registered office: Terston House, Unit 5 Edinburgh Interchange, Huly Hill Road, Newbridge, Edinburgh, EH28 8PH.

0131 322 8180

All images on this website may not be used or copied without permission from VPD Direct.