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My vape tastes bad or burnt
The most common issue with a burnt taste is caused when the coil is when it’s installed. The cotton needs time to soak up some liquid before it is heated. Ensure to leave your coil to soak for the recommended time (normally found on the instructions) before use. A guideline is approx. 10 minutes. Also check:
My vape is spitting or gurgling
This is caused by too much liquid in the coil which is not being turned into vapour. Make sure to check:
I don’t like how my vape feels on my throat
This is normally caused by the wrong e-liquid. Whether it is the wrong nicotine strength or the incorrect PG:VG ratio, check our help guides below to help you get it right.
My device is leaking
The most common issue is that the coil in the tank needs replaced, this should normally be done between 5-14 days however it heavily depends on usage. Other things to check include:
My device doesn't turn on or the screen is blank
Check the following:
My device is saying no atomiser
A check atomiser message is displayed when the battery cannot read or fire the coil. It may appear as a slightly different message on other devices. It’s caused by the device being unable to complete a circuit between the battery, the bottom of tha tank and the coil.
Check the following:
My device is faulty
If you are still experiencing issues with your device, and none of the issues and solutions detailed above have solved these issues, please raise a return.
When raising a return it is important that you provide as much detail as possible, to better assist our testing team when the faulty item arrives with them.
My device won’t charge
If your device doesn’t charge it is most commonly a problem with the charging port on the device, please check:
With so many different variations of e-cigarette batteries, finding out if your e-cig battery is charged really depends on what type of battery you have and how you charge it. If you have a pen-style battery, you can tell if your e-cig battery is charged by connecting it to your supplied charger and looking at the LED on the charger. You can tell when your battery has run out of charge by pressing the button on the battery. If it isn’t firing and the LED on the battery button flashes several times, this indicates that the battery needs charging. Most e-cigarette battery mods have an LED screen which has a battery charge indicator showing how much battery your mod currently has. If you have a battery mod that doesn’t have an LED screen and takes replaceable batteries, you can tell if your e-cig battery is charged by removing the replaceable battery/batteries and placing them in your charger. You can tell when your battery has run out of charge by pressing the button on the battery. If it isn’t firing and the battery charge indicator on the battery LED (if your mod has one) is showing as empty and/or flashes several times, this indicates that the battery needs charging.